These B2B Business Terms & Conditions (“Business Terms”) govern the provision of professional training, certification preparation, corporate learning, trainer deployment, online learning, customized training, and related services (“Services”) by InfoTechLearn to a business, company, institution, organization, or other commercial customer (“Customer”).
These Business Terms shall be read together with the applicable InfoTechLearn Quotation, Purchase Order (PO), Order Form, Statement of Work (SOW), Service Agreement, Invoice, and any other mutually agreed written document (collectively, the “Governing Documents”).
In case of any conflict between these Business Terms and a specific written agreement or Order Form signed by both parties, the specific written agreement or Order Form shall prevail for that particular engagement.
By accepting a quotation, signing an Order Form, issuing a Purchase Order, making payment, or allowing InfoTechLearn to commence delivery of Services, the Customer agrees to these Business Terms.
1. Definitions
1.1 “InfoTechLearn”
Means InfoTechLearn, its authorized representatives, trainers, employees, consultants, and approved service providers.
1.2 “Customer”
Means the company, organization, institution, or other commercial entity purchasing Services from InfoTechLearn.
1.3 “User”
Means an employee, representative, participant, learner, or other person authorized by the Customer to participate in the Services.
1.4 “Services”
Includes corporate training, online training, classroom training, onsite training, certification preparation, trainer deployment, customized courses, learning programs, consulting related to training, and other services specified in the applicable quotation or Order Form.
1.5 “Courseware”
Means training content and learning materials provided by InfoTechLearn, including presentations, videos, recordings, PDFs, manuals, practice materials, assessments, exercises, documentation, and other learning resources.
1.6 “Order Form”
Means the quotation, proposal, purchase order, service order, or other written document identifying the Services, number of participants, delivery method, fees, duration, and applicable commercial terms.
1.7 “Trainer”
Means an individual trainer, instructor, consultant, subject-matter expert, or professional engaged by InfoTechLearn to deliver the Services.
1.8 “Term”
Means the period specified in the applicable quotation, Order Form, subscription, or service agreement.
2. Scope of Services
InfoTechLearn may provide the following B2B Services:
- Corporate training
- Employee skill development
- Technical training
- Certification training
- Online instructor-led training
- Classroom training
- Onsite training
- Customized training programs
- Dedicated trainer services
- Trainer sourcing and deployment
- Learning and development programs
- Certification and examination support
- Training infrastructure or lab access, where applicable
The exact Services, duration, number of participants, trainer requirements, location, schedule, fees, and deliverables will be specified in the applicable quotation or Order Form.
3. Quotation & Order Acceptance
A quotation issued by InfoTechLearn will specify the proposed Services and applicable commercial terms.
An Order may become binding when:
- The Customer signs or accepts the quotation/Order Form;
- The Customer issues a valid Purchase Order;
- The Customer confirms acceptance through official email;
- The Customer makes the applicable payment; or
- InfoTechLearn commences delivery of the Services with the Customer's knowledge and acceptance.
Unless otherwise stated in writing, a quotation may remain valid for the period specified in the quotation.
4. Customer Responsibilities
The Customer agrees to:
- Provide accurate participant and billing information.
- Provide the information reasonably required for training delivery.
- Ensure participants attend scheduled sessions.
- Ensure participants comply with applicable training and platform rules.
- Provide appropriate training facilities for onsite programs where required.
- Provide required technical infrastructure or access where agreed.
- Ensure that authorized Users do not share training credentials.
- Make payments within the agreed payment period.
- Inform InfoTechLearn promptly about changes to the training requirement.
The Customer is responsible for the conduct of its employees, participants, and authorized Users during the Services.
5. User Accounts & Access
Where online learning or LMS access is provided, access may be assigned to specific Users.
Unless otherwise agreed:
- One User account may be used by one authorized individual.
- User credentials must not be shared.
- Customer may not resell or transfer access.
- Customer may not provide access to unauthorized third parties.
- Customer must promptly notify InfoTechLearn of suspected unauthorized access.
InfoTechLearn may suspend access where there is evidence of account misuse, unauthorized sharing, fraud, or material violation of these Business Terms.
6. Trainer Deployment
InfoTechLearn may provide qualified trainers based on the Customer's requirements.
Trainer selection may depend on:
- Subject expertise
- Certification
- Industry experience
- Availability
- Location
- Training requirements
- Customer's technical requirements
Trainer profiles shared with the Customer are provided for evaluation.
The Customer may conduct reasonable screening or discussions with the proposed trainer before confirming the engagement.
Trainer availability is subject to confirmation.
InfoTechLearn may replace a trainer where reasonably necessary due to illness, availability, scheduling, performance concerns, operational requirements, or other circumstances.
Where possible, InfoTechLearn will provide a suitably qualified replacement trainer.
7. Training Schedule & Rescheduling
Training dates and timings will be mutually agreed between the parties.
A session may be rescheduled because of:
- Trainer unavailability
- Technical issues
- Customer requirements
- Public holidays
- Operational requirements
- Insufficient participant availability
- Force majeure events
- Other circumstances beyond reasonable control
InfoTechLearn will make reasonable efforts to provide an alternative schedule.
8. Onsite Training
Where training is conducted at the Customer's premises, the Customer will provide reasonable access to:
- Training room
- Seating arrangements
- Internet connectivity, where required
- Projector/display equipment
- Power supply
- Required software or systems
- Other facilities specifically agreed in the quotation
Any special infrastructure requirements will be communicated before training commencement.
9. Travel, Accommodation & Expenses
Where a trainer or InfoTechLearn representative is required to travel outside the agreed location, travel, accommodation, local transportation, meals, and other approved expenses may be charged separately where specified in the quotation or Order Form.
Such expenses may be:
- Included in the agreed fee; or
- Reimbursed by the Customer on actuals; or
- Charged as a fixed amount,
depending on the applicable commercial agreement.
10. Fees & Payment
The Customer shall pay the fees specified in the applicable quotation, Order Form, or invoice.
Unless otherwise agreed in writing:
- Payment is due according to the payment terms stated in the quotation or invoice.
- Training or Services may be subject to advance payment.
- Fees are based on the agreed number of participants, trainers, sessions, duration, and Services.
- Additional participants or Services may be charged separately.
- Payment obligations are not automatically cancelled because a participant does not attend a scheduled session.
11. Taxes
Applicable taxes, including GST and other applicable statutory charges, will be charged in accordance with applicable Indian law.
The Customer shall provide accurate billing information, including GSTIN where applicable.
Where tax deduction at source (TDS) is legally applicable, the Customer shall provide the relevant TDS certificate and documentation within the applicable statutory period.
12. Delayed Payment
If payment is not received within the agreed payment period, InfoTechLearn may:
- Send a payment reminder;
- Suspend future Services;
- Suspend access to online learning resources;
- Postpone pending training;
- Require payment of outstanding amounts before continuing Services.
Any applicable late-payment charges must be specifically stated in the applicable quotation, Order Form, or agreement.
13. Additional Participants & Services
If the Customer requests additional participants, training days, trainers, modules, locations, certification services, or other Services beyond the original Order, InfoTechLearn may issue an additional quotation or amendment.
Additional Services will be subject to applicable additional fees.
14. Cancellation & Rescheduling by Customer
Cancellation and rescheduling terms will be governed by the applicable quotation, Purchase Order, Order Form, or Service Agreement.
Where specific terms are not provided, InfoTechLearn may consider:
- Notice period;
- Trainer booking commitments;
- Travel arrangements;
- Accommodation costs;
- Third-party charges;
- Training already delivered;
- Materials already prepared;
- Other committed expenses.
Any cancellation charges will be applied only to the extent agreed in the applicable commercial terms and permitted by applicable law.
15. Cancellation by InfoTechLearn
InfoTechLearn may reschedule or cancel a training session due to circumstances including:
- Trainer unavailability;
- Technical issues;
- Force majeure;
- Operational requirements;
- Third-party service interruption; or
- Other circumstances beyond reasonable control.
Where reasonably possible, InfoTechLearn will offer an alternative trainer, date, batch, or delivery arrangement.
16. Certification & Examination Services
Where certification or examination services are included:
- Third-party certification provider rules may apply.
- Examination eligibility is determined by the relevant certification provider.
- Examination dates are subject to availability.
- Examination vouchers may have expiry dates.
- Activated or issued examination vouchers may be non-refundable.
- InfoTechLearn does not guarantee examination success.
Any certification fees and examination charges will be identified in the applicable quotation where possible.
17. Intellectual Property
All intellectual property rights in InfoTechLearn's pre-existing training materials, methodologies, content, presentations, videos, course structures, software, documentation, trademarks, logos, and other proprietary materials remain with InfoTechLearn or the applicable rights holder.
Unless expressly agreed in writing, the Customer receives a limited, non-exclusive, non-transferable right to use the Courseware solely for its internal business training purposes during the applicable period.
The Customer must not:
- Resell the Courseware;
- Publish the Courseware publicly;
- Distribute Courseware to third parties;
- Upload Courseware to public websites;
- Create unauthorized derivative works;
- Commercially exploit InfoTechLearn content;
- Remove copyright or proprietary notices;
- Record training sessions without permission.
18. Customer Materials
If the Customer provides materials, documents, data, presentations, software, or other information for use during training, the Customer confirms that it has the necessary rights and permissions to provide such materials.
The Customer remains responsible for the legality and accuracy of Customer-provided materials.
19. Confidentiality
Each party may receive confidential information from the other party during the engagement.
Each party agrees to:
- Protect confidential information;
- Use it only for the purpose of providing or receiving the Services;
- Not disclose it to unauthorized third parties;
- Take reasonable steps to prevent unauthorized access.
Confidentiality obligations do not apply to information that:
- Is publicly available without breach;
- Was already lawfully known;
- Is independently developed;
- Must be disclosed under applicable law or legal order.
These confidentiality obligations will survive termination of the relevant engagement for the period required by applicable law or as otherwise agreed in writing.
20. Data Protection & Privacy
Both parties shall comply with applicable Indian data-protection and privacy laws in relation to personal data processed in connection with the Services.
Where Customer employee or participant data is shared with InfoTechLearn, the Customer represents that it has the necessary authority and permissions to provide such data for the agreed purposes.
InfoTechLearn may process personal data for purposes including:
- Training delivery;
- User registration;
- Certification registration;
- Communication;
- Customer support;
- Attendance;
- Assessment;
- Billing;
- Security;
- Legal compliance.
Personal data will be handled in accordance with InfoTechLearn's Privacy Policy and applicable law.
Where a separate data-processing agreement is required for a particular B2B engagement, the parties may enter into such agreement.
21. Security
InfoTechLearn will use reasonable measures to protect information processed through its systems.
The Customer is responsible for maintaining the security of:
- Its network;
- Devices;
- User credentials;
- Internal systems;
- Access permissions.
The Customer should immediately notify InfoTechLearn of any suspected unauthorized access relating to the Services.
22. Service Availability
InfoTechLearn will make reasonable efforts to provide Services in accordance with the applicable Order.
Online Services may occasionally be unavailable because of:
- Scheduled maintenance;
- Internet outages;
- Third-party platform problems;
- Technical failures;
- Cybersecurity incidents;
- Force majeure events.
InfoTechLearn will make reasonable efforts to restore affected Services.
23. No Guarantee of Business or Career Results
InfoTechLearn provides professional training and learning Services.
Unless expressly stated in a signed written agreement, InfoTechLearn does not guarantee:
- Employee promotion;
- Employment;
- Salary increase;
- Certification success;
- Business revenue;
- Productivity improvements;
- Specific return on investment;
- Any particular commercial outcome.
24. Limited Warranty
InfoTechLearn will provide the Services substantially in accordance with the applicable quotation or Order Form.
If the Customer identifies a material issue with the Services, it should notify InfoTechLearn within a reasonable period so that InfoTechLearn may investigate and, where appropriate, provide a reasonable corrective solution.
25. Limitation of Liability
To the extent permitted by applicable law, neither party shall be liable for indirect, incidental, special, consequential, or punitive damages arising from the applicable Services.
This may include loss of profits, business opportunities, goodwill, or anticipated savings.
Nothing in these Business Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
Subject to applicable law and the specific written agreement between the parties, InfoTechLearn's aggregate liability arising from a particular engagement may be limited to the fees actually paid by the Customer to InfoTechLearn for the affected Services under the applicable Order Form.
26. Indemnification
Each party will be responsible for losses arising from its own breach of applicable law, confidentiality obligations, intellectual property rights, or material contractual obligations, subject to applicable law and the terms of the applicable agreement.
The Customer shall be responsible for ensuring that materials, data, instructions, or information provided by it to InfoTechLearn do not unlawfully infringe third-party rights.
27. Audit & Account Usage
Where Services are licensed on a per-user or per-seat basis, the Customer shall ensure that access does not exceed the number of Users purchased.
InfoTechLearn may, upon reasonable notice, request information reasonably necessary to verify compliance with the agreed User limits.
If additional Users or licenses are required, the Customer may purchase additional access at the applicable commercial rates.
28. Suspension
InfoTechLearn may temporarily suspend Services where reasonably necessary due to:
- Material non-payment;
- Security risks;
- Unauthorized access;
- Serious misuse of Courseware;
- Material breach of these Business Terms;
- Legal or regulatory requirements.
Where appropriate, InfoTechLearn will notify the Customer and provide an opportunity to resolve the issue.
29. Term & Termination
The term of each engagement will be specified in the applicable quotation, Order Form, or Service Agreement.
Either party may request termination for material breach if the breach remains unresolved after written notice and a reasonable opportunity to cure, unless immediate termination is permitted by applicable law or the agreement.
Termination will not automatically eliminate payment obligations for Services already provided or amounts that became due before termination.
30. Effect of Termination
Upon termination:
- Customer access to paid Services may end;
- Customer must stop using InfoTechLearn Courseware where required;
- Outstanding payments remain payable;
- Confidentiality obligations continue;
- Intellectual property protections continue;
- Provisions intended to survive termination will continue to apply.
Any refund upon termination will be governed by the applicable quotation, Order Form, or written agreement.
31. Publicity & Use of Customer Name
InfoTechLearn will not publicly announce a Customer relationship or use the Customer's logo for marketing purposes without appropriate permission, unless otherwise expressly agreed in writing.
Where the Customer provides written permission, InfoTechLearn may identify the Customer as a client and use its name/logo according to the agreed terms.
32. Non-Solicitation of Trainers
Where specifically agreed in the applicable B2B contract, the Customer may not directly engage or contract with an InfoTechLearn trainer introduced through the engagement during the agreed restricted period without InfoTechLearn's prior written consent.
Any applicable non-solicitation or direct-engagement fee must be clearly specified in the applicable quotation or agreement.
33. Force Majeure
Neither party will be responsible for failure or delay caused by circumstances beyond its reasonable control, including:
- Natural disasters;
- Government restrictions;
- War;
- Civil disturbance;
- Epidemics or pandemics;
- Major technical failures;
- Internet or telecommunications failures;
- Cybersecurity incidents;
- Third-party service failures;
- Other events beyond reasonable control.
The affected party will make reasonable efforts to resume performance as soon as practicable.
34. Independent Contractors
The parties are independent contracting parties.
Nothing in these Business Terms creates:
- Partnership;
- Joint venture;
- Employment relationship;
- Agency relationship; or
- Franchise relationship,
unless expressly agreed in writing.
