ITIL® 5 Foundation Training
ITIL® 5 Foundation introduces professionals to the next generation of digital product and service management. This newly evolved framework features an AI-native approach to value streams, advanced experience management, and the integrated Product and Service Lifecycle Model (PSLM).
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ITIL® 5 Foundation Training
ITIL® 5 Foundation introduces professionals to the next generation of digital product and service management. This newly evolved framework features an AI-native approach to value streams, advanced experience management, and the integrated Product and Service Lifecycle Model (PSLM).
Get In Touch with Us!
What is ITIL® 5 Foundation Training about?
The ITIL 5 Foundation course establishes the critical baseline needed to manage modern digital products as integrated value streams rather than isolated IT components. This updated iteration addresses the realities of fast-paced, AI-driven corporate environments where technology and business outcomes are deeply interwoven. Participants learn to replace rigid silo mentalities with an active “lifecycle mindset,” exploring how emerging innovations like Generative AI, SRE (Site Reliability Engineering), and automated CI/CD pipelines merge seamlessly into structured governance. This course fully prepares candidates to pass the official PeopleCert ITIL 5 Foundation exam.
What are the objectives of ITIL® 5 Foundation Training?
- Master the core language, terminology, and definitions of the evolved ITIL 5 framework.
- Map end-to-end organizational flows using the new 8-activity Product and Service Lifecycle Model (PSLM).
- Implement AI governance best practices using the ITIL AI Capability Model.
- Apply Value Stream Mapping (VSM) to identify and eliminate delivery bottlenecks.
- Align cross-functional stakeholder goals through modern value co-creation models.
- Successfully pass the official PeopleCert ITIL 5 Foundation certification exam.
Who is ITIL® 5 Foundation Training for?
- IT professionals, systems managers, and technical engineers operating in modern cloud or DevOps landscapes.
- Digital product owners, product managers, and agile scrum team members.
- Business analysts and service desk leads seeking to modernize their operational framework.
Prerequisites
- No formal technical or management certifications are mandatory.
- Basic familiarity with business technology, IT terminology, or software delivery is helpful.
- Note for existing professionals: ITIL 4 certification holders can comfortably use this curriculum as an accelerated bridge to upgrade their knowledge.
Available Training Modes
Live Online Training
Self-Paced
Course Outline
- Transitioning from ITIL 4 service models to ITIL 5 Digital Product ecosystems
- Defining Value Co-Creation, Outputs, Outcomes, Risks, and Costs
- Service Offerings vs. Product Lines: Service Actions, Goods, and Resource Access
- Utility, Warranty, User Experience (UX), and Sustainability parameters
- Organizations and People: Modern cross-functional team structures and cultures
- Information and Technology: Integrating data architectures, cloud, and digital infrastructure
- Partners and Suppliers: Vendor orchestration and strategic ecosystem management
- Value Streams and Processes: Designing optimized operational mechanics
- Architecture of the unified ITIL Value System (VS)
- The enabling nature of modern corporate governance and compliance accountability
- The 7 ITIL Guiding Principles: Application in complex, rapid-change digital environments
- The 8 Core Lifecycle Management Activities: Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support
- How value chain activities enable and fuel the end-to-end lifecycle
- Core value streams vs. enabling value streams
- Step-by-step Value Stream Mapping (VSM) techniques to maximize process flow
- Integrating AI-enabled ways of working (Generative and Agentic AI) into the product lifecycle
- AI automation across value chain activities and the ITIL AI Capability Model
- Introduction to SRE (Site Reliability Engineering), Observability, and automated pipelines
Reviews
I attended the training on API Design for Mulesoft. The sessions were well planned and value-laden. I benefited immensely from the hands-on experience enabled through virtual labs. I would like to specifically commend the efficiency of the support team who were always available to resolve my concerns.
I attended the jQuery training batch, conducted by Mr. Vijay, an SME who did a thorough coverage of all the essentials. He took us through concepts such as jQuery animations, event handlers, plugins, and jQuery-UI by small programs, very easily. The sessions were useful and well structured. By the end of the training, I was well equipped to develop a SPA on Product Management System. Overall, the learning experience at SpringPeople was great!
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